SUPPORT
Complaint & Resolution Center
At Solmaz Express, we stand behind every shipment. We value staying in touch with you to resolve any issues you may face, listen to your feedback, and continuously improve our service quality.
To ensure your issue is resolved as quickly as possible, please follow these steps:
1
Fill Out the Support Form:
Share the issue you're experiencing
by completing the support form.
by completing the support form.
2
24/7 Tracking:
Once we receive your request, you'll
receive regular updates via email and
phone.
receive regular updates via email and
phone.
3
Special Customer Representative
A dedicated representative will personally
follow up on your case and support you
throughout the resolution process.
follow up on your case and support you
throughout the resolution process.
4
Fast Response:
All submissions are reviewed within 24
hours and the resolution process is
initiated promptly.
hours and the resolution process is
initiated promptly.
Support Form
Please fill out the form to submit your complaint
or contact us directly.